Refund policy

Return Policy

The following complete, as new, products are returnable if authorized in writing by EGA, subject to inspection at the factory to determine that the product is resalable as new
Products are available to be returned within 30 days from delivery date
A restocking charge of 20% will be made and return freight will not be paid by EGA. Original freight bill from EGA to customer will not be EGA’s responsibility
Materials which can be made resalable as new by simple additions or repainting will be salvaged at returner’s expense

Cancellation Policy

We will cancel standard item order (that doesn't require an approval drawing or is noncancelable/nonreturnable) any order within 2 days of the order without cancellation charge; beyond that, cancellation charges will be required to cover the cost incurred
Cancellations cannot be accepted without a fee after material has been cut to size or started in the manufacturing process or if an approval drawing has been sent

To start a return or cancellation, you can contact us at info@egaproducts.com.

Before accepting goods from a transportation company, be sure each itemized article is received as per original bill of lading and our invoice. If there is any shortage or damage, have the agent of the carrier, or his representative, state in writing on the freight bill(s) exactly what the shortage or damage is before accepting the goods
If discovery of loss or concealed damage is made after you have received the goods, notify the agent of the carrier within 48 hours in the case of apparent damage or loss, or within 15 days in case of concealed damage